If you are experiencing difficulty, please select the “orders question” option on our contact page.
Domestic orders are generally processed the same day if received by 3PM Pacific Time. International orders, please allow 1-2 days for processing. We are closed Saturday and Sunday. All orders received after 3PM on Fridays, will be processed on the next Monday.
Our shopping cart allows you to choose a shipping methods and calculates the cost (based on the weight of items ordered) BEFORE you submit the order to us – this allows you to choose the most preferred method of shipping.
Due to recent postal and VAT changes, we are unable to ship packages to the UK or the EU. EU and UK customers are welcome to purchase downloads from our website. Those wishing to purchase our compact discs or SACDs may purchase online through their favorite EU and UK stores, or direct from our UK distributor, Naxos UK, our range of European Distributors, or sites like Presto Music, JPC, and Europadisc. Reference Recordings LPs may be purchased in the UK from The Vinyl Adventure store.
Reference Recordings uses TLS technology (SSL) to deliver your credit card information to PCI-Compliant gateways and payment processors.
Besides our store, you can also order via phone or mail. See our contact page for more information.
We accept Visa, MasterCard, American Express and PayPal.
If ordering via mail and using check or money order (required for international orders), please Include the CD number(s) you are ordering, your name, full mailing address, and a phone number where you can be reached if there is a question. Please make all checks/money orders payable to Reference Recordings. Remember to add shipping costs to your total.
View our international distributors by region.
Customs: you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be since customs policies vary widely from country to country.
Reference Recordings is distributed in the USA and Canada by Naxos of America Inc.
For Further information contact:
Naxos of America, Inc.
1810 Columbia Ave, Suite 28, Franklin, TN 37064
Phone: 615 – 771-9393
If for any reason a CD that you purchase directly from Reference Recording is defective you may return it to the above address and we will exchange it with another or different RR title of equal value. When returning a CD please include a brief description of the defect. This guarantee does not apply to discs damaged by mishandling or abuse.